Hotel Front Desk Representative

4 weeks ago


Fishkill, New York, United States Hampton Inn Fishkill Full time
Job Summary

Hampton Inn Fishkill is seeking a skilled Front Desk Agent to join our team. This role requires flexibility and the ability to work a variety of shifts, including 3pm-11pm. Weekends and holidays are also required.

We offer a fast-paced hotel environment with a competitive employee travel plan.

Key Responsibilities
  • Process guest check-ins and check-outs efficiently
  • Manage online and phone reservations, ensuring accurate and timely communication
  • Inform guests about payment methods and verify credit card information
  • Collect and record guest information, including contact details and stay dates
  • Welcome guests and assign rooms, providing a warm and welcoming experience
  • Provide guests with information about our hotel, available rooms, rates, and amenities
  • Respond to guest complaints in a professional and timely manner
  • Collaborate with housekeeping staff to ensure rooms are clean and well-maintained
  • Confirm group reservations and arrange personalized services for VIP guests and event attendees
  • Upsell additional facilities and services as appropriate
  • Maintain accurate records of bookings and payments


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