Front Desk Supervisor

2 weeks ago


Fishkill, New York, United States Avion Hospitality Full time
Job Summary

The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring a smooth and efficient front desk operation.

Key Responsibilities:

  • Assist the Front Desk Manager in overseeing the front desk team and ensuring that all guests receive a warm and welcoming experience.
  • Maximize room revenue and occupancy through effective room merchandising and sales techniques.
  • Ensure that all guests are checked in and out in a timely and efficient manner.
  • Monitor and maintain accurate records of guest interactions, including complaints and feedback.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Provide training and support to new hires and current associates to ensure they have the skills and knowledge needed to succeed in their roles.

Requirements:

  • At least 2-3 years of progressive experience in a hotel or related field.
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous supervisory experience is preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly and effectively.
  • Must be able to work well in stressful, high-pressure situations and handle guest objections and disputes in a professional manner.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.

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