Front Desk Supervisor
2 weeks ago
The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring a smooth and efficient front desk operation.
Key Responsibilities:
- Assist the Front Desk Manager in overseeing the front desk team and ensuring that all guests receive a warm and welcoming experience.
- Maximize room revenue and occupancy through effective room merchandising and sales techniques.
- Ensure that all guests are checked in and out in a timely and efficient manner.
- Monitor and maintain accurate records of guest interactions, including complaints and feedback.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Provide training and support to new hires and current associates to ensure they have the skills and knowledge needed to succeed in their roles.
Requirements:
- At least 2-3 years of progressive experience in a hotel or related field.
- High school diploma or equivalent required; college coursework in a related field is helpful.
- Previous supervisory experience is preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly and effectively.
- Must be able to work well in stressful, high-pressure situations and handle guest objections and disputes in a professional manner.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
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