Staff Resident Engineer

4 weeks ago

Richmond, Virginia, United States Infoblox Full time
Job Title: Staff Resident Engineer

About the Role:
Infoblox is seeking a highly skilled Staff Resident Engineer to join our Federal Professional Services team in Northern Virginia. As a Staff Resident Engineer, you will be responsible for preparing and validating equipment configurations for new installations, troubleshooting network issues, and assessing the overall health of the Infoblox infrastructure at the client's location.

Key Responsibilities:
  • Implementation, integration, and migration planning
  • Develop and maintain fault diagnosis procedures to support effective fault resolution
  • Conduct network-related testing and validation testing to ensure our products operate correctly
  • Support and plan for Infoblox migrations, including assistance with authoritative DNS migration
  • Develop strategy and planning for DNSSEC deployment
  • Manage scripted cutover procedures, determine go/no-go criteria for migration and Infoblox cutovers, and support miscellaneous scripting and Infoblox public API usage
  • Participate in Architecture extensions for other functional areas
  • Document how to migrate data to the Infoblox grid and the process for the bulk importing of data
  • Lead project status and wrap-up/post-mortem meetings
  • Develop tools as necessary to import/verify data, including record management process templates and documentation

Requirements:
  • U.S. Citizenship is required
  • TS/SCI CI Poly clearance is required
  • 8-10 years of experience, with extensive experience in Infoblox products or DDI
  • CCNA certification
  • Demonstrated expertise in Linux/UNIX, MS Windows/Active Directory/Exchange, networking, service management, and service desk
  • Excellent briefing skills and experience interacting with SES/general officer-level management
  • Experience creating ad-hoc (as requested) written summary reports on equipment and network problems
  • Experience with equipment test plans and results, feature and functionality test plans, network diagrams, and operations and support procedures
  • Technical input to major service outage root cause analysis and corrective action reports
  • Working knowledge of Microsoft Active Directory

What Success Looks Like:
In the first six months, you will:
  • Become integrated with your customer and Infoblox processes and procedures
  • Understand your customer's technical needs and requirements and recommend solutions
  • Work directly with your Infoblox Sales team and manager on potential up-sell of products
  • Complete all required Infoblox federal and technical training

After the first year, you will:
  • Receive successful customer satisfaction surveys
  • Work toward renewal of the resident engineer

Benefits:
Our holistic benefits package includes coverage of your health, wealth, and wellness-as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day-we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

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