Associate Branch Manager
2 weeks ago
We are seeking an experienced Associate Branch Manager to lead our team and drive business growth. As a key member of our Consumer, Small and Business Banking division, you will be responsible for managing a diverse team of high-performing direct reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes.
About the RoleAs an Associate Branch Manager, you will be responsible for leading a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth of the business. You will also have the opportunity to directly meet customer needs by assisting with transactions, as needed, allowing you to serve as a role model to your team in delivering an exceptional customer experience focused on building relationships.
Key Responsibilities- Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business.
- Resolve tactical issues regarding the customer and employee experience, risk, and growth of the business to meet Branch Network business objectives.
- Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience.
- Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
- Responsible for selection, evaluation, and development of staff.
- 2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 1+ years of leadership experience.
- Leadership experience including coaching, training, developing, inspiring, and building a high performing team where adaptability, collaboration, and accountability to performance are critical to success.
- Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives.
- Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
- Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers.
- Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business.
- Experience building and maintaining effective relationships with customers, internal partners and within the community.
- Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention.
- Ability to interact with integrity and professionalism with customers and employees.
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking.
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