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Customer Service Representative

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Eau Claire, Wisconsin, United States Xcel Energy Full time

Xcel Energy is a leading combination electricity and natural gas energy company serving 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states.

Job Description

The Customer Contact Center Representative plays a pivotal role in ensuring customer satisfaction by efficiently responding to a wide array of complicated and complex issues.

  • Deliver exceptional customer service through multiple communication channels, primarily phone calls.
  • Anticipate customer needs and offer tailored solutions using advanced problem-solving skills.
  • Utilize critical thinking to address and resolve complex customer inquiries.

This position leverages a high level of expertise in helping customers with their energy needs to resolve issues in a single interaction.

Requirements
  • At least 18 months of customer service experience or equivalent.
  • High School Diploma or equivalent.
  • Proficient in hardware and software technology with a focus on Microsoft Windows products.

As a leading energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services.