Customer Service Representative

2 weeks ago

Eau Claire, Wisconsin, United States Wausau Supply Full time
Who We Are:

Founded in 1947 and headquartered in Schofield, Wisconsin, Wausau Supply Company has a history of providing top-quality building materials to authorized retailers across the United States. As a proud 100% employee-owned company, we are dedicated to not only serving our customers but also ensuring that our employees have a direct stake in our success. We distribute building materials from the industry's leading manufacturers to authorized retailers from the western Rocky Mountains to the east coast. In addition to our distribution capabilities, Wausau Supply Company is known for its high-quality manufactured brands, including Diamond Kote Siding System, Waudena, ChamClad and Taylor Entrance Systems. These brands reflect our commitment to innovation, safety, service and integrity. Our territory continues to expand as we continuously strive to meet the demands of our customers with nineteen distribution centers and five fabrication and finishing facilities across the United States.

At Wausau Supply Company, we are driven by a passion for excellence and a dedication to service, ensuring that we remain a trusted partner in the building materials industry for generations to come.

What You Will Be Doing:

About the Job:

Hey there We are looking for a friendly Customer Service Representative (CSR) to join our team at Wausau Supply Co. (WSC). If you love helping people and providing world class customer experiences, this is the job for you You will be part of the go-to team for our customers, making sure every interaction is top-notch.

What You'll Do:

* Interact with many customers, answering calls, emails, and web chats
* Understand what customers need and offer helpful solutions from our portfolio of building materials products, for home exterior projects.
* Enter customer orders and offer consultation on complementary products.
* Explain products in a way that is easy to understand.
* Work with other departments to give customers a smooth experience.
* Use all the tools at your disposal to solve problems and learn new things.
* Negotiate prices and delivery options to keep customers happy and loyal.
* Follow our procedures to keep things running smoothly.
* Hit performance targets for quality and quantity.
* When things are slow (winter months), gain additional skills by assisting with projects in Customer Service and other areas like eCommerce, HR, IT, Marketing, Production, etc.

What We're Looking For:

* A positive and friendly attitude.
* Empathy, patience, and care in every interaction.
* Ability to work and make decisions independently and take initiative.
* Openness to feedback and innovative ideas.
* Curiosity about our customers' businesses and asking the right questions.

Skills:

* Excellent communication skills, both verbal and written.
* Proficiency in typing and data entry
* Attention to detail and accuracy
* Excellent organizational and time management skills
* Advanced mathematical competency

Education / Experience:

* High School Diploma or equivalent
* 2 years' experience in a call center or other customer facing role

Work Environment:

* Our call center is open Mon-Fri 6am -7pm, and our busiest times of day are 7am-5pm
* You'll be working full-time (40 hours/week) with an assigned shift based on business needs. Most shifts range between 7am and 5pm
* Ability to work in the office at a desk, taking incoming phone calls and emails
* Ability to situationally work extended workdays during peak customer volume periods
* Willingness to help in other departments during slow times

Reporting To:

* Customer Service Supervisor or Manager

Conclusion: As a CSR at WSC, you will be a key part of our team, making sure every customer has a delightful experience. Ready to join us? Apply now

Why Choose Wausau Supply?

* Sign On Bonus
*

New employee owners will receive a $1,000 sign on bonus after completing 1 year of employment.
*

The first half of the bonus ($500) will be received after completion of 4 months (120 days) of employment. The other half ($500) will be received after completion of 1 year (365 days) of employment.

* ESOP Benefits
*

An ESOP is an Employee Stock Ownership Plan. Wausau Supply is 100% Employee Owned, meaning company success results in direct benefit to you
* Contribution
*

Wausau Supply employees gain contributions from the company without having to contribute themselves.

* · Engagement
*

Employees feel engaged and motivated when they have a personal investment in Wausau Supply's success. This engagement includes:
*

Company Contests and Activities
* Employee Spotlights
* Career Advancement Announcements

* Culture
*

Being in an environment where employees support one another through teamwork and collaboration helps employees feel a sense of belonging while contributing to the company's success.

* Long-Term Success
*

Employees who are co-owners are more likely to stay with the company for the long term, as their interests are tied to the company's performance and value growth.

Core Values/Opportunities

Core Values

Our Core Values guide everything we do as a company. These values are the fundamental beliefs and guiding principles of our culture and decision-making.

* Safety - We believe all injuries are preventable. Working together will ensure Wausau Supply is a safe environment for all employees.
* Service - Meet every customer's expectation with high quality and high-level service.
* Innovation - All employees are encouraged to create ethical, forward-thinking solutions to problems that may arise.
* Integrity - Committed to open and honest communications while expecting the highest of standards in ethical conduct.

Opportunities

* Career Advancement
*

Ability to move vertically and laterally within the organization to find career pathways that fit the needs of everyone. This includes:
*

Promotions
* Cross-Team Collaboration
* Job Shadowing
* And Many More

* Employee Voice
*

Employees are encouraged to express their thoughts, opinions and concerns within the organization.
*

This leads to valuable perspectives that may influence a decision-making process.

* Investment To Success
*

Blended learning engages all types of learning styles to ensure employees are supported throughout their path to success.
*

Interactive Discussions - (Live)
* Basic Concept Learning - (Self-Paced)
* Hands-On Training - (In-Person)

Recruit Bonus

* Be sure to mention the Wausau Supply employee who told you about this opportunity - they will receive a referral bonus for recruiting YOU to our team

  • Customer Service Representative

    2 weeks ago

    Eau Claire, Wisconsin, United States FastSigns Full time

    FASTSIGNS #2079 is hiring for a Customer Service Representative to join our teamA Successful FASTSIGNS Customer Service Representative Will:* Be the initial contact with current as well as prospective customers in our FASTSIGNS Center* Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders* Enjoy being involved in...

  • Customer Service Representative

    2 weeks ago

    Eau Claire, Wisconsin, United States FASTSIGNS Full time

    FASTSIGNS #2079 is hiring for a Customer Service Representative to join our teamA Successful FASTSIGNS Customer Service Representative Will:* Be the initial contact with current as well as prospective customers in our FASTSIGNS Center* Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders* Enjoy being involved in...

  • Customer Service Representative

    2 weeks ago

    Eau Claire, Wisconsin, United States Hawthorne Global Aviation Services Full time

    Ascension FBO - Customer Service RepresentativeARE YOU INTERESTED IN WORKING IN AVIATION?Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience.Job Responsibilities:* Provide assistance...

  • Customer Service Representative

    4 weeks ago

    Eau Claire, Wisconsin, United States FastSigns Full time

    FASTSIGNS #2079 is hiring for a Customer Service Representative to join our team A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in...

  • Customer Service Representative

    4 weeks ago

    Eau Claire, Wisconsin, United States FastSigns Full time

    FASTSIGNS #2079 is hiring for a Customer Service Representative to join our team A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in...

  • Customer Service Representative

    1 day ago

    Eau Claire, Wisconsin, United States TDS Telecom Full time

    Role OverviewWe are seeking a highly skilled Customer Service Representative to join our retail team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and exceeding or meeting monthly sales goals.Responsibilities:Provide outstanding customer service to ensure customer satisfaction and retentionMeet or...

  • Energy Customer Service Representative

    7 days ago

    Eau Claire, Wisconsin, United States Xcel Energy Full time

    Xcel Energy is a leading combination electricity and natural gas energy company that provides essential services to millions of customers across eight Western and Midwestern states. As a Customer Contact Center Representative, you will play a pivotal role in ensuring customer satisfaction by efficiently responding to a wide array of complicated and complex...

  • Customer Service Representative

    3 days ago

    Eau Claire, Wisconsin, United States The Sherwin-Williams Company Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our retail store, you will be responsible for providing exceptional customer service, resolving customer concerns, and meeting sales goals.In this role, you will:Assist customers in person and...

  • Customer Service Representative

    4 hours ago

    Eau Claire, Wisconsin, United States The Sherwin-Williams Company Full time

    At The Sherwin-Williams Company, we are seeking a skilled Customer Service Representative to join our retail team. This role is perfect for individuals who enjoy interacting with customers and providing top-notch service.The selected candidate will be responsible for working at one of our stores, located in various locations. As a Customer Service...

  • Customer Service Representative

    24 hours ago

    Eau Claire, Wisconsin, United States FastSigns Full time

    FASTSIGNS #2079 is seeking a highly skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering top-notch customer service through various communication channels.The ideal candidate will possess excellent interpersonal skills, the ability to build long-lasting...

  • Customer Service Representative

    5 days ago

    Eau Claire, Wisconsin, United States Taco Bell - Hastings Full time

    Taco Bell - Hastings is looking for a full-time or part-time Customer Service Representative to join our team in Eau Claire, WI.The ideal candidate will have excellent communication skills and be able to effectively communicate with management regarding scheduling issues, customer service problems, and equipment malfunctions.Key responsibilities...

  • Customer Service Representative

    1 day ago

    Eau Claire, Wisconsin, United States Taco Bell - Clairemont Ave. Full time

    Key ResponsibilitiesCommunicate effectively with management regarding scheduling issues, customer service problems, and equipment malfunctions.Adhere to all safety procedures and guidelines, including personal safety, equipment use, and food handling and storage.Ensure products are stocked, maintained, and prepared according to company quality...

  • Retail Customer Service Representative

    3 days ago

    Eau Claire, Wisconsin, United States Visionary Lifestyle Inc Full time

    Our team  is one of the leading Customer Acquisitions firms in the Eau Claire area.Our focus on direct customer service is unparalleledOur Entry Level Retail Customer Service Representative will work in an environment that is centered on being a part of a team and being included in a family atmosphere.We bring together diverse individuals who have an array...

  • Retail Customer Service Representative

    7 days ago

    Eau Claire, Wisconsin, United States Spencer Gifts Full time

    Job SummaryWe are seeking a Retail Customer Service Representative to join our team. As a Sales Associate, you will be responsible for maintaining guest services, efficiently operating POS systems, and supporting the store management team in various aspects of retail operations.

  • AT&T Customer Service Representative

    3 weeks ago

    Eau Claire, Wisconsin, United States Visionary Lifestyle Inc Full time

    Our company is seeking someone who is bright and motivated to add value to our sales team We have a robust history of driving successful sales strategies that have always taken our client's footprint to the next level. Are you ready to make a serious move up the ladder in your professional growth? LOOK NO FURTHER We are here and ready to hire, train, and...

  • Customer Service Representative

    6 days ago

    Eau Claire, Wisconsin, United States Walmart Full time

    Transforming the customer experience is at the heart of everything we do. As a Customer Service Representative, you will be the face of our company, ensuring that every member who walks through our doors feels valued and supported. Your exceptional communication skills and ability to multitask will make you an invaluable asset to our team. You will work...

  • Customer Service Representative

    3 weeks ago

    Eau Claire, Wisconsin, United States Sherwin-Williams Full time

    The individual selected for this role will be expected to work at Store #3516, located at: 2930 E Hamilton Ave. Eau Claire, WI 54701. This is a part-time position with a starting pay of $16.26/hr, commensurate with experience. As a key member of our team, you will play a crucial role in ensuring customer satisfaction and supporting the success of our retail...

  • Customer Service Representative

    4 weeks ago

    Eau Claire, Wisconsin, United States Harrison Gray Search and Consulting LLC Full time

    Harrison Gray Search is searching for a Customer Service Representative to join our client's team in Eau Claire, Wisconsin. Our client is one of the largest independent insurance agencies in Wisconsin. Qualified candidates will hold their Property & Casualty License and have personal and/or commercial lines experience. In this role, you will work with the...

  • Only 24h Left) Customer Service Representative

    3 weeks ago

    Eau Claire, Wisconsin, United States FASTSIGNS Full time

    FASTSIGNS #2079 is hiring for a Customer Service Representative to join our teamA Successful FASTSIGNS Customer Service Representative Will:* Be the initial contact with current as well as prospective customers in our FASTSIGNS Center* Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders* Enjoy being involved in...

  • Customer Service Representative for Plasma Donors

    2 days ago

    Eau Claire, Wisconsin, United States Biolife Plasma Services Full time

    OverviewBioLife Plasma Services is a leading provider of plasma-derived therapies, with a commitment to improving the lives of patients with rare diseases. Our team is dedicated to delivering exceptional customer service and ensuring the highest level of quality in everything we do. We are proud to offer a stimulating career environment, opportunities for...