Warranty Department Manager

4 weeks ago


Boise, Idaho, United States Shea Homes Full time
Job Title: Warranty Specialist

The Warranty Specialist plays a critical role in ensuring customer satisfaction and quality assurance standards are met within the Warranty Department. This position requires strong leadership and communication skills to manage customer service activities and reporting functions.

Key Responsibilities:
  • Manage and direct customer service activities and reporting functions within the Warranty Department.
  • Provide leadership and coordination of activities within the customer service process to optimize effectiveness.
  • Ensure compliance with Shea Homes customer satisfaction and quality assurance standards.
  • Maintain a safe work environment and champion the Shea Homes safety program.
  • Develop and maintain positive relationships with TradePartner and suppliers.
  • Utilize customer service software to generate work orders and track costs.
  • Have knowledge of risk management elements to avoid litigation.
Qualifications:
  • High school diploma or equivalent required; BA/BS degree preferred.
  • Advanced computer skills in MS Office and Shea operating systems.
  • Proficient business writing skills.
  • Demonstrates execution of check request & insurance claim processes.
  • Understands, adheres to and mentors others in regards to Shea Homes policies and procedures.
  • Proven problem-solving capabilities.
  • Demonstrates effective leadership skills.
  • Knowledge of construction process.
Shea Homes Active Lifestyle Communities is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

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