Automotive Service Writer

3 weeks ago

Boise, Idaho, United States Team Outsider Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Writer to join our team at Meineke Car Care Center, operated by Team Outsider. As a key member of our automotive repair team, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction by performing effective automotive services.

Key Responsibilities
  • Customer Interaction: Provide a warm and welcoming atmosphere for customers, listen to their concerns, and address their questions and requests regarding vehicle maintenance or repairs.
  • Service Recommendations: Evaluate customer concerns and inspect vehicles to identify required repairs or maintenance services. Provide accurate and detailed explanations of necessary work, including cost estimates and timelines.
  • Service Scheduling: Coordinate appointments and schedule service work to ensure efficient use of resources and meet customer expectations. Manage service timelines and keep customers informed about the status of their vehicles.
  • Parts and Inventory Management: Collaborate with the management team to ensure required components are available for service jobs. Order parts as needed, track inventory levels, and maintain accurate records of parts usage.
  • Upselling and Cross-Selling: Identify additional maintenance or repair needs based on customer history, manufacturer recommendations, and vehicle condition. Offer relevant services and products to customers to enhance vehicle performance, safety, and longevity.
  • Customer Service: Provide exceptional customer service throughout the service process. Address customer inquiries, resolve complaints, and ensure a positive experience by maintaining open lines of communication.
  • Warranty Claims and Billing: Familiarize yourself with warranty terms and conditions to assist customers with warranty claims. Create accurate repair orders and invoices, ensuring proper documentation and adherence to billing processes.
  • Administrative Tasks: Complete paperwork, maintain service records, and update customer profiles in the database system. Use computer software and tools to facilitate the service process and generate reports as required.
  • Team Collaboration: Collaborate with technicians, service managers, and other service advisors to ensure smooth workflow, effective communication, and a cohesive team environment.
Requirements
  • High school diploma, general education degree, or equivalent
  • Valid state-issued driver's license
  • At least two years of experience as an automotive service writer or service advisor
  • Comfortable using computers and confident answering the phones
  • Experience working with customer support

About Us:

Meineke Car Care Center is operated by Team Outsider, where our mission is to deliver extraordinary hospitality to our customers at our rapidly growing portfolio of businesses nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need you.

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