American Girl Retail Associate

4 weeks ago


Orlando, Florida, United States Mattel Full time
Job Description

At Mattel, we're committed to creating a workplace where everyone feels valued, included, and empowered to do their best work. As a Sales Department Clerk (Retail Associate) at our American Girl Retail store in Orlando, you'll play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Provide prompt, efficient, and personalized sales assistance to customers, handling multiple interactions effectively.
  • Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to relevant products.
  • Share information on store events, promotions, and activities with customers, fostering a sense of community and engagement.
  • Promptly and accurately process all point-of-sale transactions, ensuring seamless customer experiences.
  • Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges, demonstrating a customer-centric approach.
  • Communicate merchandise and service needs to management on a timely basis, contributing to the team's success.
  • Provide assistance to accomplish team and company goals, embodying the Mattel values of collaboration, innovation, and execution.
Requirements:
  • Sales experience in the specialty retail or service industry is preferred, but not required.
  • Basic computer skills, including experience with a POS system, are essential.
  • Ability to work a flexible retail schedule, including days, nights, and weekends, is required.
About Mattel:

Mattel is a purpose-driven company that empowers generations to explore the wonder of childhood and reach their full potential. We're committed to creating a workplace where everyone feels valued, included, and empowered to do their best work. As a subsidiary of Mattel, American Girl is dedicated to providing lifetime memories to fans and their families through our experiential retail stores and innovative products.



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