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Ford Lincoln Service Advisor

1 month ago

East Hartford, Connecticut, United States Hoffman Auto Group Full time

Job Summary:

We are seeking a highly skilled Service Advisor to join our team at Hoffman Auto Group. As a Service Advisor, you will be responsible for handling customers throughout the entire service experience, with their satisfaction as your top priority.

Key Responsibilities:

  • Meet and exceed manufacturer CSI standards.
  • Meet all production metrics as prescribed by management.
  • Process all documentation to state and/or manufacturer standard.
  • Complete all required training for certification as prescribed by management.

Qualifications:

  • High School Diploma.
  • 1-2 years of experience in a customer service-oriented environment preferred.
  • Ability to adapt and embrace change with an internal and external customer-centric mindset.
  • Act as an advocate for teammates and have a strong commitment to technology advancement.
  • Effective communication skills: oral, written, listening.
  • Ability to work well with customers, promote a positive image of the company, and strive to solve issues raised by customers.