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Patient Care Coordinator
2 months ago
Vireo Health LLC is a leading provider of cannabis-based products and services. Our mission is to bring the best of technology, science, and engineering to the cannabis industry, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships.
Job SummaryWe are seeking a highly motivated and compassionate Patient Care Coordinator to join our dynamic team. As a Patient Care Coordinator, you will work alongside a healthcare team in a retail cannabis dispensary environment, providing exceptional customer service to patients, caregivers, and providers.
Key Responsibilities- Participate in our startup team to educate and safely deliver medication to medical cannabis patients.
- Assist patients and caregivers through the dispensary process, providing guidance and support.
- Train other team members in the use of cannabis-based medicines.
- Complete operational requirements, including maintaining an organized workflow, verifying preparation and labeling of medications, and verifying order entries and charges.
- Comply with all state laws and regulations.
- Participate in recordkeeping and reporting necessary for State Compliance.
- Maintain a safe and clean working environment by adhering to infection-control standards.
- Work on company initiatives to achieve set goals and performance indicators.
- Educate patients on the proper use and storage of medical cannabis medications.
- Assist patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation.
- Provide exceptional customer service to patients, potential patients, caregivers, and providers.
- Maintain cash register and accountability for assigned drawer.
- Complete opening/closing procedures as assigned.
- Utilize computer systems and programs appropriately for daily operations, including patient communication, refill orders, making appointments, and home deliveries.
- Assist with the incoming orders, shipments, and deliveries of supplies.
- Attend staff meetings, continuing education, as directed.
- Maintain and safeguard entrusted confidential information.
- Work with eCommerce platform to review and approve online orders and patient accounts.
- Assist patients in utilizing the eCommerce platform to obtain medical cannabis medications.
- Ability to pass background check and drug test as required by law.
- A high school diploma and 1-3 years' experience in a retail environment.
- Proficiency with MS Office required.
- Experience working in a healthcare setting is preferred.
- Excellent communication skills, verbal and written.
- Ability to work in a team environment, as well as independently.
- Ability to handle multiple tasks simultaneously.
- Ability to work in a fast-paced environment.
- Adaptable to change in the work environment.
- At least 21 years of age as required by law.
- Weekend availability.
Vireo Health LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
