Service Technician
4 weeks ago
Openwork is seeking a skilled Service Technician to join our team in Smyrna, GA. As a Service Technician, you will be responsible for maintaining the company's safety standards, providing on-site installation and commissioning of machinery, and troubleshooting and repairing existing equipment.
- Utilize professional knowledge and experience to maintain the company's safety standards in accordance with OSHA and state regulations.
- Provide on-site installation, validation, and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field.
- Exercise independent discretion to develop and maintain good customer relations in the performance of duties.
- Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems.
- Troubleshoot and provide telephone support to customers as deemed necessary.
- Provide instructions to plant maintenance and management staff in the safe operation and maintenance of ASB equipment.
- Assist Technical Service Center's in activities such as molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
- Establish relationships with Company's International Sales, Service, and Design Departments to obtain answers and provide solutions to problems encountered in the field.
- Provide regular, complete, clear, and organized service and expenses reports based on the requirements in the field.
Qualifications:
- An individual qualified for this position must be able to perform each of the following essential duties satisfactorily.
- Associate or Bachelor degree in Electrical or Mechanical Engineering or related discipline is preferred or 3 years' experience working with Company Injection Stretch Blow Molding machines or 5 years with similar machine in plastics industry.
- Exceptional customer service skills with expertise in troubleshooting, diagnosing, and solving complex machine issues.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations.
- Thorough working knowledge of MS Office, Excel, Adobe, Internet skills.
- Ability to read and understand documents, such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics.
- Possess and maintain a valid and unrestricted driver's license.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Organizational and time management skills.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Actively listens and gets clarification.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.
Important Soft Skills:
- Technical Skills - Ability to effectively assess own strengths and weaknesses; Actively pursues training and development opportunities.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
- Safety and Security - Observes safety and security procedures; Uses professional knowledge and discretion to determine appropriate action beyond guidelines.
- Adaptability - Adapts to changes in the work environment; Manages competing demands.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
Supervisory Responsibilities: NO
Travel: 60-75%. Primary North America, with some International Travel.
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