Service Technician

2 days ago

Smyrna, Georgia, United States Openwork Full time
Job Title: Service Technician

Openwork is seeking a skilled Service Technician to join our team in Smyrna, GA. As a Service Technician, you will be responsible for maintaining the company's safety standards, providing on-site installation and commissioning of machinery, and troubleshooting and repairing existing equipment.

  • Utilize professional knowledge and experience to maintain the company's safety standards in accordance with OSHA and state regulations.
  • Provide on-site installation, validation, and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field.
  • Exercise independent discretion to develop and maintain good customer relations in the performance of duties.
  • Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems.
  • Troubleshoot and provide telephone support to customers as deemed necessary.
  • Provide instructions to plant maintenance and management staff in the safe operation and maintenance of ASB equipment.
  • Assist Technical Service Center's in activities such as molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
  • Establish relationships with Company's International Sales, Service, and Design Departments to obtain answers and provide solutions to problems encountered in the field.
  • Provide regular, complete, clear, and organized service and expenses reports based on the requirements in the field.

Qualifications:

  • An individual qualified for this position must be able to perform each of the following essential duties satisfactorily.
  • Associate or Bachelor degree in Electrical or Mechanical Engineering or related discipline is preferred or 3 years' experience working with Company Injection Stretch Blow Molding machines or 5 years with similar machine in plastics industry.
  • Exceptional customer service skills with expertise in troubleshooting, diagnosing, and solving complex machine issues.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations.
  • Thorough working knowledge of MS Office, Excel, Adobe, Internet skills.
  • Ability to read and understand documents, such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics.
  • Possess and maintain a valid and unrestricted driver's license.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
  • Organizational and time management skills.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Actively listens and gets clarification.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.

Important Soft Skills:

  • Technical Skills - Ability to effectively assess own strengths and weaknesses; Actively pursues training and development opportunities.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
  • Safety and Security - Observes safety and security procedures; Uses professional knowledge and discretion to determine appropriate action beyond guidelines.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

Supervisory Responsibilities: NO

Travel: 60-75%. Primary North America, with some International Travel.

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