Field Service Technician

1 day ago

Smyrna, Georgia, United States PepsiCo Full time
Job Summary

PepsiCo is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, setting up, repairing, and maintaining vending, cooling, and fountain equipment at customer accounts.

Key Responsibilities
  • Diagnose equipment problems and use judgment to determine the best course of action for repair or replacement.
  • Work independently and have frequent customer contact.
  • May require lifting, carrying, pulling, and/or moving between 20 and 45 pounds repeatedly over the workday.
  • Requires kneeling, squatting, crouching, crawling, and bending when making repairs, often in low places.
  • Prioritize and schedule service and PM calls to meet customer service windows.
  • Drive to location, evaluate situation, and perform necessary work (may include plumbing, electricity, refrigeration, carpentry).
  • Collect accurate and complete equipment and customer information.
  • Remove old parts and replace with new parts.
  • Maintain parts inventory on service truck.
  • Establish positive relationships with contacts at service calls.
  • After each call, complete paperwork on job and call in paperwork every two hours.
  • Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.).
Requirements
  • 18 years or older.
  • 21 years or older if CDL Required.
  • Valid CDL license with Non-Excepted Interstate Status (if applicable).
  • Pass DOT Physical and DOT Road-test (if required).
  • Adhere to DOT Regulations.
  • Senior technician requires certification in refrigeration.
  • Must be able to pass refrigeration certification Type I/Type II practices (if applicable).
Preferred Qualifications
  • Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.).
  • Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.).
  • Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.).
  • Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.).
  • Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.).
  • Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.).
  • Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.).

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

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