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Barista Team Member
2 months ago
Job Summary:
The Starbucks barista creates the Starbucks Experience for Bashas customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
Key Responsibilities:
- Observe and support all store rules and company policies.
- Ensure compliance with safety regulations, health department and weights and measures requirements.
- Deliver legendary customer service to all customers by acting with a customer comes first attitude and engaging with the customer.
- Determine and respond to customer needs.
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Process cash register transactions, give back change, and refunds.
- Follow health, safety and sanitation guidelines for all products.
- Act with integrity, honesty, and knowledge that promote the culture, values, and the mission of both Bashas and Starbucks.
- Maintain a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment.
- Anticipate customer and store needs.
- Follow Bashas operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all members.
- Maintain a clean and organized workspace so that members can locate inventory and product as needed.
- Assist with new member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Maintain regular and consistent attendance and punctuality.
- Perform other duties as assigned or directed.
Requirements:
- Ability to work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
- Ability to add, subtract, divide, multiply and perform other basic business math calculations.
- Ability to learn to use register, scales, scanners and debit/credit terminals.
- Ability to learn to use UPC codes, store signage, and learn and memorize various register keys and codes.
- Ability to read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
- Ability to learn how to mix a wide variety of coffee and tea products.
- Ability to learn the ingredients that go into those products.
- Ability to be dexterous enough with hands and fingers so as to be able to blend drinks and use necessary equipment, including coffee/espresso/cappuccino makers.
- Ability to communicate openly and professionally through appropriate body language, facial expressions and speech.
- Ability to listen to and understand verbal and non-verbal communication of customers and fellow members.
- Ability to stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies.
- Ability to lift 30 lbs. and maneuver 50 lbs.
- Ability to work with Starbucks ingredients including various coffees, teas, spices, nuts, flavorings, sauces and oils.