Lead Server

4 weeks ago

Coraopolis, Pennsylvania, United States Harmony Senior Services Full time
Job Summary:

The Lead Server is a key member of our dining team at Harmony Senior Services. This role is responsible for ensuring exceptional dining experiences for our residents and guests. The ideal candidate will have a passion for delivering top-notch service, a keen eye for detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

• Maintain a good working knowledge of all dining room and kitchen responsibilities and procedures
• Understand basic kitchen equipment operation (food processor, dishwasher, beverage machine, etc.)
• Maintain a clean work area in the kitchen, serving area, and dining room
• Understand proper table setting for each meal
• Maintain daily assignments for the servers
• Assist with the interviewing and hiring process of applicants for server positions
• Conducts training for all new and current servers
• Maintains the daily food orders
• Required to post new menus daily/weekly
• Oversees seating and timing of meals and dining experience
• Oversees the process and set up for special events

Additional Responsibilities:

• Assist residents when placing orders from the menu and the completion of take-out orders
• Provide beverage service (water, iced tea, juices, milk and coffee/tea)
• Refill salt/pepper/sugar bowls prior to and after each meal
• Report any broken equipment or tableware to supervisor
• Understand sit-down service and proper serving techniques
• Has a basic understanding of food preparation (salads, desserts, etc.)
• Knowledge of proper food storage and labeling techniques
• Sweep, mop, and vacuum kitchen and dining room
• Attends required in-services and staff meetings
• Must be attentive to special needs of residents including: mobility deficits, memory impairment, etc.)
• Assist with tray service
• Follows confidentiality policies regarding release of resident and associate information
• Interacts in a polite considerate manner to residents, guests, co-workers and supervisors
• Resolves complaints
• Completes all other duties assigned

Requirements:

• Must have a High School Diploma or GED
• Must secure and maintain Serv-Safe certification
• Must be in clean designated uniform during working hours and maintain good personal hygiene
• Must be able to read and follow simple instructions
• Must possess ability to perform simple, repetitive tasks
• Must be able to learn quickly and apply learned principles
• Must be able to communicate effectively and work under close supervision
• Must be able to bend, reach, grasp, push and pull objects
• Must be able to stand and walk for sustained periods up to three (3) hours at a time
• Must be able to lift 50 lbs on a regular basis and carry heavy objects for 20 feet
• Must be organized and willing to work well with other associates.
• Must be willing to work a flexible schedule that includes evenings, weekends, and holidays

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