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Automotive Express Service Technician
2 months ago
At Mac Haik Auto Group, we are committed to delivering exceptional service and support to our customers. We take pride in offering top-quality Ford and Lincoln vehicles that cater to your lifestyle needs.
Now Hiring
Express Service Technician
The Express Service Technician role involves performing essential maintenance tasks efficiently while adhering to company and manufacturer standards. This position plays a crucial role in fostering customer loyalty by establishing trust and ensuring confidence in Mac Haik Auto Group as a reliable partner for vehicle safety and performance.
Key Responsibilities
- Diagnose and execute vehicle maintenance services, including oil changes, tire rotations, and fluid flushes.
- Conduct comprehensive inspections of customer vehicles (e.g., battery, lights, tires) and refer necessary repairs to the Service Advisor.
- Operate and maintain lubrication equipment, ensuring all services are performed accurately.
- Receive and process repair orders from Service Sales personnel or Production Supervisors.
- Lubricate vehicles thoroughly while identifying additional repair needs.
- Ensure all equipment, particularly lifts, are functioning correctly.
- Utilize materials and supplies efficiently without excess waste.
- Maintain cleanliness of customer vehicles and limit their use to business purposes only.
- Keep the service area organized and clean; account for all dealership-owned tools consistently.
- Stay updated on the latest diagnostic techniques and service methods across various brands; review current bulletins and service manuals.
- Engage in ongoing training activities, including factory-sponsored courses.
- Regularly communicate with service advisors to confirm repair order details and diagnostic findings.
- Achieve high customer service standards by meeting or exceeding 'above district' customer satisfaction scores.
- Adhere to established safety protocols; report any equipment malfunctions and safety incidents immediately.
- Comply with all relevant federal, state, and local regulations affecting service operations, including hazardous waste disposal and safety standards.
- Protect dealership assets and customer information diligently.
- Complete all required training through the company training portal.
- Maintain a consistent and reliable work schedule.
- Exhibit ethical business practices and integrity in all interactions to uphold the Mac Haik Auto Group brand.
- Perform other duties as assigned.
- Valid driver's license with a satisfactory driving record.
- Successful completion of pre-employment assessments.
- Authorization to work in the United States.
- Comprehensive medical, dental, and vision coverage.
- 401(k) retirement savings plan.
- Opportunities for career advancement.
- A positive workplace culture.
- 5-day work week.
