Restaurant Operations Manager

9 hours ago

Crestview Hills, Kentucky, United States Chicken Salad Chick Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Chicken Salad Chick. As a Shift Leader, you will be responsible for ensuring the smooth operation of our restaurant during your shift, providing exceptional customer service, and leading a team of hourly employees.

Key Responsibilities
  • Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
  • Ensure compliance with established food standards, food quality, preparation, and production by adhering to corporate food handling procedures and policies.
  • Train and counsel hourly team members who work during your shift.
  • Guarantee highest level of hospitality and service to all guests at all times.
  • Coach hourly team members during their shift as needed.
  • Ensure compliance with all personnel records, team member schedules, and reports.
  • Prepare and maintain administrative and financial records as directed by the General Manager.
  • Ensure specials, promotions, and marketing plans are presented according to company procedures during your shift.
  • Ensure that hours of operation for the restaurant are maintained during your shift.
  • Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during your shift.
Requirements
  • Ability to work in a fast-paced environment.
  • Ability to clearly and professionally communicate with team members and guests.
  • Ability to multitask.
  • Excellent attendance and punctuality; reliability.
  • Reliable transportation to and from work.
  • Successfully complete formal Shift Leader classes provided by the Corporate Training Department.
Preferred Qualifications
  • Previous restaurant and/or retail experience.
Physical Demands

Exert up to 40 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects. Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday. Must be able to work and perform all duties at any station in the kitchen, service area, or register.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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