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Customer Service Representative

3 months ago

Crestview Hills, Kentucky, United States Chico's FAS Full time
Job Title: Support Associate

Job Summary:

The Support Associate plays a vital role in ensuring the smooth operation of our stores. As a key member of our team, you will be responsible for supporting a customer and product-focused sales culture, performing various sales operations functions, and maintaining a high level of customer service.

Key Responsibilities:Operational Excellence
  • Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor.
  • Ensure new products are properly merchandised and represented in a timely manner.
  • Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received, and accurately complete store-to-store transfers and Locate requests.
  • Ensure visual packet materials, props, and signage are received and processed in a timely manner, and store stockroom hardware, hangers, sign holders, etc.
  • Participate in pricing changes and markdowns.
  • Alert store management to cash supply needs.
  • Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc.
  • Assist with boutique cleanliness and organization.
Customer Experience
  • Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
Teamwork and Growth
  • Promote an inclusive, collaborative approach to problem-solving.
  • Seek personal developmental opportunities and solicit feedback.

Requirements:

  • High school diploma or equivalent.
  • Previous stock or cashier experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication and customer service skills.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Able to learn or adapt to technology provided by the company.
  • Must be able to work the majority of the shift standing.
  • Ability to work quickly and within strict timelines.
  • Ability to demonstrate teamwork.
  • Exposure to visual merchandising and product placement techniques desired.

Physical Requirements:

  • Constant walking/standing (8-hour shift).
  • Occasional lifting up to 50 lbs. (1-33% of 8-hour shift).
  • Frequent climbing (34%-66% of 8-hour shift).

Equal Opportunity Employer: Chico's FAS, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.