Client Care Specialist

5 days ago


Detroit, Michigan, United States Neighborhood Service Organization Full time

About the Job:

We are seeking a skilled and compassionate Client Care Specialist to join our team at Neighborhood Service Organization. As a Client Care Specialist, you will be responsible for providing direct support to clients, coordinating with healthcare teams, and ensuring seamless delivery of services.

Key Responsibilities:

  • Provide high-quality care to clients by assessing, coordinating, planning, and implementing client-centered care plans
  • Collaborate with healthcare teams to participate in case plan or IPOS processes and continue to involve and communicate as needed to ensure best possible outcomes for clients
  • Maintain accurate and timely documentation of client interactions, assessments, and case plans

Requirements and Qualifications:

  • A bachelor's degree in a human services field
  • 2+ years of community-based mental health experience as a case manager
  • 1+ year of recent experience with mental health/behavioral health clinical experience
  • Ability to navigate electronic medical records (EMRs) and Microsoft products such as Outlook, Teams, Word, and Excel

Estimated Salary: $65,000 - $85,000 per year

Benefits:

  • A competitive salary range
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Retirement savings plan with employer match
  • Flexible work arrangements and professional development opportunities

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