Sales Associate

3 weeks ago


Elizabeth, New Jersey, United States Tapestry Full time
Job Description

The Sales Support Associate role is a vital part of the store's overall success and efficiency, requiring direct attention to our brand commitment when servicing our customers.

Key responsibilities include greeting customers with a smile and offering their name, interacting genuinely and naturally with customers, reading cues and determining customers' needs, and maintaining accuracy when operating POS.

Additional tasks include maintaining cash wrap organization and cleanliness, suggesting multiple add-ons and selling gift cards, and creating a lasting impression by genuinely thanking customers and providing a reason to return.

The Sales Support Associate will also be responsible for receiving shipments and transfers, notifying Store Management when new product arrives, and processing shipments and transfers according to Coach standards and timeframes.

Other key responsibilities include organizing and cleaning the stockroom daily, shifting and organizing product in the stockroom, and managing stock levels and product ownership in the back-of-house and sales floor.

The ideal candidate will have 1-3 years of previous retail experience, preferably in a luxury retail service environment, and possess current knowledge of fashion trends and competition in the marketplace.

Key competencies required for this role include Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, and Dealing with Ambiguity.

The Sales Support Associate will be required to work a flexible schedule, including nights, weekends, and holidays, and will be expected to meet Coach Scheduling and Availability Expectations.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people.


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