Account Associate

3 weeks ago


Streator, Illinois, United States Theresa Solon - State Farm Agent Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as an Account Associate at Theresa Solon - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences and driving the growth of our insurance agency.

Key Responsibilities:
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, identifying their needs and preferences to provide tailored solutions.
  • Collaborate with other agency team members to ensure seamless customer service and promote business development.
Requirements:
  • Dedication to delivering exceptional customer service.
  • Ability to effectively communicate with customers, understand their needs, and provide solutions.
  • Excellent communication and interpersonal skills to work with customers and team members.
  • Proactive problem-solving skills to address customer concerns and issues.
Benefits:
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for career advancement and professional growth within our agency.
  • Generous paid time off and vacation days.
  • Valuable experience in a dynamic and customer-focused environment.

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