Customer Success Manager II
5 days ago
Job Title: Customer Success Manager II
Job Summary:
We are seeking a highly motivated and organized Customer Success Manager II to join our team at DealerOn, Inc. As a key member of our Customer Support Team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional support, and driving business growth.
Key Responsibilities:
- Manage customer accounts, ensuring timely and effective resolution of issues and requests.
- Provide monthly product review (MPR) reporting and optimization recommendations to improve customer website performance.
- Work closely with customers to analyze and review their digital performance, identifying areas for improvement.
- Complete website edits and troubleshoot issues to ensure high-quality service levels.
- Develop and implement strategies to meet customer KPIs and business goals.
- Prioritize and communicate resolution on escalated customer issues and requests.
- Manage multiple accounts simultaneously, tracking project status and updating stakeholders.
- Assist business leads in driving customer retention and identifying growth opportunities.
Requirements:
- Bachelor's degree or equivalent experience.
- Google Analytics Certified.
- 2+ years of customer support or account management experience.
- 1+ years of DealerOn experience in a customer-facing role.
- Strong communication and problem-solving skills.
- Ability to work effectively in a team environment.
About Us:
DealerOn, Inc. is a leading online marketing company providing website and agency services to automotive dealerships across North and South America. We are committed to delivering exceptional products and services that streamline the car buying process and provide a seamless experience for both shoppers and dealers.
Perks and Benefits:
- Medical, dental, and vision insurance.
- Company-matched 401K plan.
- Flexible PTO and sick leave.
- 6 weeks paid parental leave.
- 8 paid national holidays.
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