Home Service Delivery Director

4 weeks ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States Meritage Homes Full time
Role Overview
The Customer Care Manager is a key member of our Customer Care team, responsible for ensuring our customers receive exceptional service and support throughout their ownership experience. This role requires a strong understanding of construction, customer service, and team management principles, as well as excellent communication and interpersonal skills.

Responsibilities
• Manage warranty claims and resolve issues efficiently
• Collaborate with the National Director of Customer Care to develop and implement effective customer care strategies
• Analyze warranty data to identify trends and areas for improvement
• Develop and maintain relationships with trade partners and vendors
• Ensure compliance with regulatory requirements and industry standards

Requirements
The successful candidate will possess:
• 5+ years of construction experience and extensive warranty-related expertise
• Strong customer service skills, problem-solving abilities, and relationship-building skills
• High school diploma or equivalent required; bachelor's degree preferred

Estimated Salary Range
$95,000 - $120,000 per annum, based on experience.

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