Experience Design Strategist

4 weeks ago


Boston, Massachusetts, United States SimpliSafe Full time
Key Responsibilities
  • Manage customer journey strategy and evolution of initiatives roadmap, focusing on account cancellation and reactivation.
  • Partner closely across the organization to execute on initiatives across customer & agent touchpoints and channels.
  • Design agent tools through collaboration with systems partners to align with and improve processes.
  • Identify, design & test high-impact automated and self-service experiences.
  • Manage measurement plans for initiatives to gauge effectiveness, success, and improvement opportunities with a focus on customer attrition and retention.


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