Call Center Representative
3 weeks ago
About Covenant Health
Covenant Health is a faith-based, not-for-profit healthcare system serving Middle Tennessee since 1942. We have more than 1,600 beds across 10 hospitals and offer a range of services including cardiovascular care, cancer treatment, neurosciences, orthopedics, and women's health.
Job Description
The Call Center Representative - Healthcare serves as a critical link between our patients and their healthcare needs. You will be responsible for answering calls, addressing patient concerns, and providing general information about hospital services and policies.
Key Responsibilities
- Answer and resolve patient inquiries via phone, email, or chat.
- Update patient records accurately and efficiently.
- Collaborate with other teams to address patient complaints and concerns.
- Maintain knowledge of hospital policies and procedures.
What We Offer
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