Call Center Representative

3 weeks ago


Bangor, Maine, United States Covenant Health (Tennessee) Full time

About Covenant Health

Covenant Health is a faith-based, not-for-profit healthcare system serving Middle Tennessee since 1942. We have more than 1,600 beds across 10 hospitals and offer a range of services including cardiovascular care, cancer treatment, neurosciences, orthopedics, and women's health.

Job Description

The Call Center Representative - Healthcare serves as a critical link between our patients and their healthcare needs. You will be responsible for answering calls, addressing patient concerns, and providing general information about hospital services and policies.

Key Responsibilities

  • Answer and resolve patient inquiries via phone, email, or chat.
  • Update patient records accurately and efficiently.
  • Collaborate with other teams to address patient complaints and concerns.
  • Maintain knowledge of hospital policies and procedures.

What We Offer



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