Sales Support Specialist

1 day ago


Torrance, California, United States Dal-Tile Corporation Full time

Are you looking for a challenging role where you can utilize your customer service skills? Look no further Dal-Tile Corporation is seeking a highly motivated Sales Support Specialist to join our team.

We offer a competitive salary range of $40,000 - $60,000 per year and a comprehensive benefits package, including company match on 401k, employee purchase discount, and tuition reimbursement.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to interact effectively with individuals at all levels in the organization. They must also have a moderate level of computer skills in Word and Excel.

As a Sales Support Specialist, you will be responsible for providing customer account management, servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. You will also be responsible for keying in orders, processing faxes, and preparing reports.

Responsibilities:

  • Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Provide customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  • Key in orders, process faxes, and prepare reports.
  • Interface with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Participate in special projects and perform additional duties as required.

Requirements:

  • High School Diploma or GED equivalency required.
  • 3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.

Work Environment:

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. Specific vision abilities required by this position include close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.



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