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Front of House Service Leader

2 months ago

Somerset, United States Wings and Rings Full time
Position Overview

We are seeking a dedicated **Front of House Shift Lead** who will excel in service excellence. This role is crucial in managing the service operations of our establishment.

As the Shift Lead, you will be responsible for recruiting and training the front-of-house team, which includes servers, bussers, and hosts/hostesses. You will create and manage shift schedules while ensuring that the front-of-house (FOH) operates seamlessly. Your primary focus will be on **customer satisfaction**, ensuring that your team delivers outstanding service at all times. Additionally, you will facilitate effective communication between the service staff and the kitchen to maintain a smooth workflow.

Key responsibilities include but are not limited to:

  • Recruiting and training front-of-house personnel
  • Establishing and maintaining shift schedules
  • Overseeing daily operations within the front-of-house
  • Ensuring customer satisfaction by promptly addressing any concerns
  • Promoting efficient communication between front-of-house and back-of-house teams