Retail Fulfillment Associate

2 months ago


Marlborough, Massachusetts, United States Macy's Full time
About the Role

We are seeking a highly motivated and detail-oriented Fulfillment Associate to join our team at Macy's. As a key member of our operations team, you will play a critical role in delivering a seamless shopping experience for our customers.

Key Responsibilities
  • Provide exceptional customer service by greeting customers, answering their questions, and resolving issues promptly.
  • Monitor and respond to customer alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders.
  • Locate and prepare merchandise for shipment using handheld technology and appropriate packing materials.
  • Support other teams as needed, including unloading and processing new merchandise.
Requirements
  • Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
  • Able to communicate effectively with customers and provide clear direction to colleagues.
  • Self-starter with the ability to adapt quickly to changing customer expectations and needs.
What We Offer
  • An inclusive and supportive work environment.
  • Opportunities for growth and development.
  • A comprehensive benefits package, including medical, dental, vision, and retirement plans.

Macy's is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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