Product Quality Assurance Specialist

5 days ago

Brentwood, Tennessee, United States EvidenceCare LLC Full time
Job Title:

Product Quality Support Engineer

Company Overview:

EvidenceCare is a fast-paced tech company scaling its market share with innovative healthcare products. Our products address the needs of inefficient healthcare delivery and disrupt the status quo.

We are a unique clinical decision support system (CDSS) because of our EHR-integrated platform that optimizes clinician workflows to deliver better patient care, reduce hospital costs, and capture more revenue.

Founded in response to the professional experience of emergency physician Dr. Brian Fengler, our platform provides clinicians with evidence-based care and measurable outcomes.

Company Vision:

We envision a day when every clinical decision will deliver the right care at the right time.

Company Mission:

Empower better care decisions.

Company Values:

Grit, Respect, Innovation, Teamwork, Integrity, and Fun

The Ideal Candidate:

We want go-getters who wake up every day ready to join the next adventure and end the day having accomplished something meaningful. Life is too short not to wake up with a purpose to pursue and a team that encourages you in that pursuit.

We want every team member to achieve their dreams while at EvidenceCare and to enjoy the journey together.

We want people who communicate well, take ownership of projects, but also work collaboratively in team settings and desire to get a little bit better each day.

Position Summary:

We are looking for a quality and support specialist who can help us ensure that our applications are reliably delivering the value they promise, and that our deployments are consistently adding innovation without introducing regression issues.

The ideal candidate will be comfortable with both technical testing tasks and interacting with customers to expediently address their concerns or issues.

Our team is dedicated to improving healthcare provider workflows and driving client success, and you will be a key member.

You will work in a fast-paced growth environment with the unique opportunity to demonstrate and develop a wide range of skills, work with smart and dedicated people, and address the real-world complexity of healthcare technology in a clinical setting.

Roles and Responsibilities:
  1. Collaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality
  2. Develop a deep appreciation for both the user experience and the EvidenceCare's product value propositions
  3. Take a direct role in the software development cycle and live customer support
  4. Lead EvidenceCare's Product Quality efforts by designing and executing test plans
  5. Work with both existing product features and the newest development, taking responsibility for both unit and end-to-end testing
  6. Take ownership for identifying, triaging, prioritizing and resolving issues, including customer-reported problems
  7. Engage with customers to not only resolve immediate issues but also to identify insights that can help prevent issues in the future
  8. Maintain reliability and innovation while avoiding regressions
  9. Assess and anticipate risks; be proactive
Minimum Requirements:

Bachelor's degree is required. Ideal candidates will have a degree in software engineering, biomedical engineering, information systems, computer science, data science, statistics or other related discipline

Ability and interest in developing new testing frameworks, improving test quality

Committed to ensuring clinical end users see correct data and have the best possible user experience

Proven track record for successfully maintaining application quality

Useful Experience:

Creating and managing ticket queues for bug and customer support issues

Writing SQL queries for data analysis and data quality review

Working with clinical software, EHR/EMRs, and interface engines

Familiarity with healthcare standards, especially HL7/FHIR, and healthcare code sets (e.g., LOINC, SNOMED, CPT, ICD-10)

API designs, web services, RESTful APIs, XML, JSON, and SOAP

Writing automated test scripts using tools like Postman, Playwright, Selenium, etc.

Benefits:

Competitive salary + stock option opportunities

Unlimited PTO

Distributed work environment (hybrid, in-office (TN), and fully remote)

Medical, Dental, Vision, & Life Insurance Benefit Plans

Company 401k plan

Periodic travel, frequent company and team outings to celebrate wins and life together

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