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Restaurant Operations Manager

2 months ago

Fremont, Nebraska, United States Famous Dave's Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Famous Dave's. As an Assistant General Manager, you will play a key role in the profitable operation of our restaurant by following our company's vision, values, and culture.

Key Responsibilities
  • Develop and implement strategies to increase guest counts and sales through quality of operation, personalized customer attention, and staff development.
  • Partner with the General Manager to recruit, hire, train, develop, retain, supervise, appraise, discipline, terminate, and schedule employees to ensure successful restaurant operations.
  • Ensure proper management of the facility and equipment using preventive maintenance, energy conservation, repairs, and security measures while maintaining safety, sanitation, and cleanliness requirements.
  • Responsible for acceptable scores on all health department and QRE audits while adhering to company guidelines for financial responsibility.
  • Partner with the General Manager to ensure employee awareness, understanding, and execution of all company Human Resources Policies and Procedures.
  • Responsible to analyze results and develop or implement corrective action plans during your shift.
  • Develop guest loyalty through quality of operation, personalized customer attention, and staff development. Responsible to achieve budgeted profit levels.
  • Attend scheduled management, regional, and company meetings; make presentations as requested. Give input in the formulation of plans and programs; meet established objectives.
  • Exhibit integrity in all actions by ensuring secure transportation of daily bank deposits during each shift.
  • Demonstrate a passion to serve by showing up in a pressed shirt, clean pants, non-slip shoes, and name tag at all times.
  • Can work flexible hours, handle a variety of shifts, and be punctual as required by the operation of the restaurant.
  • Enthusiastically acknowledge guests with our company's five-foot rule.
  • Perform all other assigned projects and duties.
Qualification Requirements
  • Must be 18 years or older for our family dining restaurants and 21 years or older in our casual dining restaurants.
Supervisory Responsibilities
  • Directly responsible for the supervision of approximately 20-50 non-exempt employees during your shift(s).
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance with our company's Human Resources Policies and Procedures and vision, values, and culture.
Certifications or Licenses
  • Valid driver's license and car insurance.
  • Certification through our Management Training Program(s) is required after hire.
  • Serve Safe Food and/or Serve Safe Alcohol Certifications also a plus.
Skills and Knowledge
  • Possess a thorough understanding of BOH and FOH operating and management techniques as they apply to the restaurant industry.
  • Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees.
  • Ability to read and analyze financial statements, troubleshoot when necessary, and quickly respond to information.
  • Must be able to display ongoing proficiency in the use of all restaurant equipment.
  • Ability to communicate the English language clearly, simply, and accurately through both proper written and verbal skills.
  • Bilingual is a plus.
  • Uses sound judgment in day-to-day decisions by applying our company's vision, values, and culture.
Education and Experience
  • Successful completion of required training, including reading training materials, watching videos, and completing on-the-job checklists and written quizzes.
  • A degree in Hospitality, Business, or Hotel/Restaurant Management or other related field is preferred.
  • A minimum of one year of prior managerial experience or supervisor experience is required.