Technical Operations Lead

4 days ago


Annapolis, Maryland, United States St John's College Full time
About the Role

We are looking for a seasoned Technical Operations Lead to oversee the day-to-day operations of our end-user technology services. This is an exciting opportunity to join our dynamic IT team and contribute to the delivery of exceptional technical support to our staff and faculty.

Main Responsibilities:
  • Technical Leadership: Provide strategic direction and leadership to the team, ensuring that technical support services are delivered to the highest standard.
  • Servicing and Maintenance: Oversee the installation, configuration, maintenance, and troubleshooting of campus Windows and Mac OS computers, including operating systems, hardware, network connections, and peripherals.
  • Vendor Management: Manage and support black-and-white and color printer and copier vendor contracts, providing technical support and troubleshooting for print services campus-wide.

The successful candidate will possess extensive familiarity with desktop and laptop hardware components, Active Directory, and the Windows and MacOS operating systems. A strong understanding of MS Office (Windows and Mac), Outlook, Entourage, multiple Web browsers, image and OCR scanning systems, and enterprise Anti-virus software is also essential.

The estimated salary for this position is $70,000 - $90,000 per year, depending on qualifications and experience.


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