Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Citizens Financial Group, Inc.
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving any issues they may have.
You will work closely with our branch team to ensure that our customers receive the best possible service and support.
Key Responsibilities- Provide exceptional customer service to our clients, answering their questions and resolving any issues they may have.
- Work closely with our branch team to ensure that our customers receive the best possible service and support.
- Process transactions, including cash and digital payments.
- Meet quarterly referral goals and maintain accurate records.
- Follow all financial policies and procedures, including proper cash handling and state and local laws and regulations.
We offer a competitive salary, comprehensive health care coverage, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
We are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.
Our company is an equal opportunity employer and welcomes applications from diverse candidates.
Requirements- High School degree or GED.
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
- Ability to problem solve and provide solutions to customer issues.
- Customer-centric to deliver exceptional service.
- Comfortable with using digital technology to support the delivery of business goals.
- Ability to work branch hours, which can include weekends and evenings.
To apply for this role, please submit your application through our website.
We look forward to hearing from you.
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