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Mental Health Support Specialist
2 months ago
The National Alliance on Mental Illness (NAMI) is seeking highly motivated and compassionate individuals to join our team as Mental Health Support Specialists. As a key member of our HelpLine team, you will provide critical support to individuals and families affected by mental health conditions, offering empathy, information, and resources to help them navigate their journey towards recovery.
Key Responsibilities- Respond to incoming calls, chats, and texts from individuals seeking mental health support and resources.
- Provide accurate and empathetic information about mental health conditions, treatment options, and recovery strategies.
- Connect individuals with local resources, services, and support groups to help them achieve their recovery goals.
- Participate in ongoing training and professional development to enhance your knowledge and skills in mental health support.
- Collaborate with other team members to ensure seamless support and referrals for individuals in need.
- Excellent communication and interpersonal skills, with the ability to empathize with individuals from diverse backgrounds and experiences.
- Basic knowledge of mental health conditions, treatments, and recovery strategies.
- Ability to work independently and as part of a team, with a strong commitment to providing exceptional customer service.
- Reliability, punctuality, and a strong work ethic.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- A dynamic and supportive work environment with opportunities for professional growth and development.
- A comprehensive training program to enhance your knowledge and skills in mental health support.
- The satisfaction of making a meaningful difference in the lives of individuals and families affected by mental health conditions.
If you are a compassionate and motivated individual with a passion for mental health support, we encourage you to apply for this rewarding role. Please submit your application, including your resume and a cover letter, to [insert contact information].
