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Customer Support Specialist

2 months ago

Oak Grove, Kentucky, United States Advanced Call Center Technologies Full time

Position Overview: Customer Support Specialist at Advanced Call Center Technologies

We are in search of motivated individuals to represent our organization and positively impact our clients' experiences.

At ACT, you will undergo extensive training covering essential skills such as technology usage, negotiation strategies, and more.

Become part of a supportive work culture that encourages professional development and career progression.

As an employee-owned entity, you have the opportunity to become a stakeholder and share in our achievements.

What We Provide:

  • Career growth opportunities
  • Flexible working hours
  • Attractive bonus structure
  • Encouraging management and a constructive work environment
  • Employee Ownership Program with long-term advantages
  • Health insurance for you and your dependents
  • Paid leave and holidays

Role Summary:

Customer Support Specialists deliver exceptional service by addressing inquiries related to billing, fraud detection, and other customer needs.

Primary responsibilities include managing incoming calls, showcasing strong analytical abilities, and achieving service and sales objectives.

Key Responsibilities:

  • Respond promptly to client inquiries
  • Uphold confidentiality and practice active listening
  • Communicate clearly and effectively with clients
  • Manage multiple tasks efficiently
  • Exhibit precision and thoroughness in all interactions

Required Qualifications:

Successful completion of a criminal background check, basic computer proficiency, and prior customer service experience are preferred.

Educational Requirements: High School diploma or equivalent

Benefits Offered:

  • Comprehensive dental and health coverage
  • Paid time off
  • Vision insurance

Work Schedule: 8-hour shifts