Customer Service and Support Professional

5 days ago


Fayetteville, Arkansas, United States Walmart Full time

About Walmart:

Join us at Walmart, where we believe that our diversity is one of our greatest strengths. We're committed to creating an inclusive workplace culture where everyone feels valued and empowered to contribute their best work. With a strong commitment to social responsibility, we're dedicated to making a positive impact in the communities we serve.

Job Summary:

We're seeking a skilled Process Specialist, Business Services to join our team in Bentonville, AR. As a key member of our business services team, you'll provide direct support to Walmart Unemployment Services and stores by ensuring proper notification to and assessment of witnesses for hearings, preparing evidence, and providing continuous improvement recommendations for initial claims process and hearing support functions.

Key Responsibilities:

  • Prepare witness/representatives by providing core claimant employment information as well as detailed, specific separation details and supporting evidence (policy, behavior, training acknowledgment, witness statements, etc.)
  • Navigate state portals to communicate directly with states and improve lead time for receipt and submission of documents
  • Meet minimum quality and productivity expectations for the team
  • Develop and implement processes to improve the efficiency and effectiveness of our unemployment services

Requirements:

  • Experience working in case or claims management
  • Experience working in a fast-paced, high-volume work environment with the ability to meet productivity requirements
  • Strong customer service experience and focus with effective communication and interpersonal skills
  • Ability to manage time, think critically, multi-task, and manage multiple priorities and systems
  • Strong attention to detail with the ability to adapt and pivot
  • An independent thinker and team player mindset
  • Exposure to court files and documents preferred
  • Bilingual Spanish applicants are encouraged to apply

What You'll Bring:

  • Strong analytical and problem-solving skills with the ability to analyze complex data and develop effective solutions
  • Excellent communication and interpersonal skills with the ability to effectively interact with diverse stakeholders
  • Ability to work independently with minimal supervision and as part of a team to achieve common goals


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