Customer Service Team Lead

1 week ago


Fayetteville, Arkansas, United States Sam's Club Full time
Job Overview

We are seeking an experienced Customer Service Team Lead to join our team at Sam's Club. In this role, you will be responsible for supervising a team of customer service representatives and ensuring that they provide exceptional service to our members.

Responsibilities
  • Supervise a team of customer service representatives and provide guidance and training as needed
  • Ensure that customer service standards are met and exceeded
  • Handle customer complaints and issues in a professional and timely manner
  • Assist with recruiting, hiring, and evaluating new team members
Requirements
  • 6 months retail experience including operating front-end equipment (e.g. cash register) AND 6 months customer service experience
  • Must be 18 years of age or older
Benefits

We offer competitive pay, performance-based bonus awards, and other great benefits to help you succeed in your career. Some of the benefits include:

  • Health benefits: medical, vision, and dental coverage
  • Financial benefits: 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Compensation

The estimated salary for this position is $22-$30 per hour, depending on location and experience. Additional compensation may be paid in the form of premiums ranging from $0.35 to $3.00 per hour in specific circumstances.



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