Front Desk Supervisor

7 days ago


Mars, Pennsylvania, United States Remington Full time
Job Description

As a Front Desk Supervisor at Remington, you will be responsible for ensuring the smooth operation of the front office, providing exceptional guest service, and leading a team of front desk agents. Your primary goal will be to create a welcoming and efficient experience for our guests, while also managing the day-to-day activities of the front office.

Key Responsibilities:
  • Manage the front office staff, including interviewing, hiring, training, and scheduling.
  • Operate the MICROS system, including daily transactions and discrepancy reports.
  • Communicate with other departments, such as Housekeeping and Engineering, to ensure guest requests are met.
  • Provide exceptional guest service, including checking in and out, answering questions, and resolving issues.
  • Lead by example, demonstrating a high work ethic and self-initiative.
Requirements:
  • Ability to work calmly under pressure and with high demand.
  • High work ethic and self-initiative.
  • Ability to work varying schedules, including nights, weekends, and holidays.

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