Customer Experience Representative

3 days ago


Chicago, Illinois, United States Keeper Security, Inc. Full time
Company Overview
Keeper Security, Inc. is a trusted leader in the cybersecurity industry, offering cutting-edge solutions to protect users and organizations from cyber threats. As a Customer Experience Representative, you will play a vital role in delivering outstanding support to our customers, ensuring their satisfaction and loyalty. With a competitive estimated salary range of $45,000 - $60,000 per year, plus a comprehensive benefits package, including a generous PTO plan and voluntary benefits, you will have the opportunity to grow and develop your career in a fast-paced and dynamic environment. To succeed in this role, you will need 1+ years of experience in a technical support position, with excellent communication and presentation skills, and the ability to work independently and collaboratively as part of a team.

Job Description
The primary responsibility of the Customer Experience Representative is to provide top-notch support to customers, responding to their inquiries and resolving issues in a timely and professional manner. This involves developing and maintaining product knowledge through ongoing training and collaboration with management and other teams, and escalating complex issues to Tier 2 team members as needed. Additionally, you will maintain accurate records of customer interactions and feedback, and contribute to the continuous improvement of our customer support processes.

Requirements:
  • 1+ years of experience in a technical support role
  • Excellent communication and presentation skills, both written and verbal
  • Able to work independently and collaboratively as part of a team


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