Clinical Specialist

3 days ago

Columbus, Ohio, United States Rep-Lite Full time
Job Title: Clinical Specialist - Medical Device

At Rep-Lite, we're seeking a passionate and flexible Clinical Specialist to join our team on a part-time basis. As a Clinical Specialist, you will be responsible for providing on-site support to healthcare professionals, configuring and customizing device setups, and conducting end-user training sessions.

Key Responsibilities:

  • Travel to customer sites to educate and support healthcare professionals in the safe and proficient operation of our device.
  • Customize and configure device setups according to company guidelines and customer needs.
  • Conduct end-user training sessions and in-services to ensure optimal use and understanding of the device.
  • Provide hands-on support during the product's initial deployment in various care settings.
  • Assess customer needs, offer solutions, and escalate concerns as necessary to ensure satisfaction.
  • Collaborate with Territory Managers and complete required documentation to ensure a seamless experience for our clients.
  • Maintain proficiency with the product through company-provided training.
  • Meet and maintain vendor credentialing requirements, including immunizations and other medical prerequisites.
  • Complete expense and hourly reports accurately and on time.

Qualifications:

  • Healthcare Background: Current skills as a Nurse, NP, PA, or other Allied Health professional.
  • Experience: Minimum of 2 years in frontline care or a specialty clinic (acute, post-acute, or clinic setting).
  • Customer Service Mindset: High level of initiative, accountability, and professionalism with a focus on exceeding customer expectations.
  • Technical Proficiency: Comfortable with Windows, MS Office Suite applications (Word, Excel, Outlook), and networks.
  • Communication Skills: Strong communication, presentation, training, and interpersonal skills.
  • Language Skills: Bilingual in Spanish/English is a plus.
  • Availability: Able to commit to 2-3 days of availability, Monday through Friday.

Travel Requirements:

  • Flexibility: Ability to travel overnight and work across multiple accounts within a territory, sometimes with short notice.
  • Location: Must reside within 1 hour of a major US airport and have reliable transportation for assignments 2-4 hours from home.
  • Reimbursement: Mileage and expenses are covered, including a technology allowance.

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