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Event Coordinator and Customer Experience Specialist

1 month ago

Bowie, Maryland, United States Michaels Stores Full time

At Michaels Stores, we're seeking an energetic and enthusiastic Event Coordinator and Customer Experience Specialist to join our team. This role will plan, coordinate, and facilitate events within our stores to provide a stress-free, fun, and engaging experience for guests.

Key responsibilities include:

  • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
  • Engage with clients of all ages by creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc., to company standards.
  • Communicate events with clients and store team members.

In addition to event coordination, this role will also focus on delivering exceptional customer service by helping customers shop at our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience.

We are seeking someone with excellent people skills, experience working with children and children's events, and good communication skills. Retail and/or customer service experience is required.

The ideal candidate will be able to work effectively in a fast-paced environment, handle job stress, and interact positively with others, including guests of all ages and co-workers.

We offer a competitive salary range of $17.00 - $20.00 per hour, depending on experience. Additional benefits include health insurance, paid time off, tuition assistance, and employee discounts. We prioritize the wellbeing of our teams and strive to create a positive work environment.

This is a part-time position that requires flexibility to work varied shifts, including nights, weekends, and early mornings. If you're passionate about delivering exceptional customer experiences and coordinating events, we encourage you to apply.