Head of Customer Engagement

4 days ago


Étreux, Hauts-de-France, United States Pison Technology Full time

Pison Technology Overview

Pison Technology is a pioneering company in the field of neural interface technologies. We are committed to delivering innovative solutions that transform the way people interact with technology.

Job Title: Head of Customer Engagement

We are seeking a seasoned professional to join our team as the Head of Customer Engagement. This role will be responsible for developing and executing strategies that drive customer satisfaction and loyalty. The ideal candidate will have a strong background in customer success, leadership, and strategic thinking.

Key Responsibilities:
Develop and implement comprehensive customer engagement strategies to drive customer satisfaction and growth.
Lead and mentor a team of customer success managers and specialists, fostering a culture of excellence and customer-centricity.
Establish and track key performance metrics to measure the effectiveness of customer engagement initiatives.
Work closely with cross-functional teams to ensure seamless customer experiences.
Develop and maintain strong relationships with key customers, acting as their advocate within the company.

Requirements:
Strong understanding of customer success strategies, processes, and best practices.
Exceptional leadership and team management skills.
Excellent communication, presentation, and interpersonal skills.
Strong analytical and strategic thinking abilities.
Experience with health and wellness products, neural interface technologies, AI, data sets, and IoT applications is a plus.
Proficiency in customer success tools and methodologies.
Education and Experience: Bachelor's degree in Business Administration, Marketing, or a related field; MBA or advanced degree preferred.
Proven experience as a Director of Customer Success or similar role, with a focus on driving customer satisfaction and retention.
Demonstrated success in managing relationships with large customers and leading customer success initiatives.
Experience in a high-growth technology company or startup environment is highly desirable.

Estimated Salary: $160,000 - $200,000 per year

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