Customer Service Ambassador

4 weeks ago

Dallas, Texas, United States SP+ Full time

Job Summary:

SP+ is seeking a Customer Service Representative to ensure a seamless parking experience for customers and facilitate the expedient flow of traffic through the facility. This role involves assisting customers in making payment to fully automated revenue control equipment, going above and beyond to deliver an exceptional client and customer experience, and performing other necessary functions as assigned.

Responsibilities:

  • Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
  • Assists customers in making payment to fully automated revenue control equipment
  • Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
  • Assists in the management of the day-to-day activities of the assigned location
  • Monitors parkers in pay-in lanes
  • Makes every customer interaction a moment that matters through friendly and professional conduct
  • Willing to assist customers that have forgotten where they parked their vehicle
  • Performs other necessary functions as assigned
  • Conducts garage and facility audits as required by management
  • Counts \"bank\" of revenue (if required) at beginning of shift to ensure starting total is correct
  • Makes change (if required) for customers before transactions
  • Quotes rates for parking services
  • Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily
  • Resolves customer complaints independently or with the aid of a supervisor
  • Answers telephone in a prompt and courteous manner (if required)
  • Maintains cleanliness of facility and picks up trash in the surrounding area
  • Presents themselves professionally (neat appearance and in uniform) at all times while at work
  • Arrives to work on time for scheduled shifts
  • Completes any other duties that may be assigned by the supervisor

Qualifications:

  • High School Diploma or an equivalent combination of experience and education
  • Experience with automated parking access control hardware and software or a high aptitude for technology
  • Ability to read, write and interpret the English language
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization
  • Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud. The exposure level in the work environment to vehicle emissions is moderate to high. The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

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