Customer Service Ambassador

1 month ago


Dallas, Texas, United States Olympus Executives Full time
Job Overview

Olympus Executives is seeking a skilled Customer Relations Representative to foster positive relationships with our customers and donors. As a key member of our team, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations.

Key Responsibilities:

  • Engage with customers and members of the community to effectively resolve customer issues, complaints, and conflicts.
  • Maintain a deep understanding of our client's products or services to provide accurate information to customers.
  • Adhere to company policies, procedures, and ethical standards.
  • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement.
  • Maintain detailed records of customer interactions through company's key performance indicators provided in training.

Requirements:

  • High school diploma or equivalent.
  • Previous customer service or related experience preferred, but not required.
  • Proven interpersonal skills.
  • Ability to remain patient and composed, even in challenging customer situations.
  • Flexibility to adapt to changing customer needs and departmental requirements.
  • Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Adherence to company policies, industry regulations, and ethical standards.
  • A track record of punctuality and reliability in meeting work schedules.
  • Ability to meet or exceed company's performance metrics.


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