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Retail Sales Specialist

2 months ago

Livingston, Montana, United States Glassybaby LLC Full time
Job Overview

Objective of the Role:

The primary aim is to market and sell glassybaby products and accessories, enhance brand visibility, and deliver exceptional customer service through various channels including face-to-face interactions, phone calls, and email correspondence. This role requires proficiency in point-of-sale operations, financial transaction accuracy, and inventory oversight.

Key Responsibilities:

  • Promote and sell glassybaby products in the retail environment to meet sales targets and elevate brand recognition.
  • Welcome and acknowledge every customer upon their arrival and departure from the store.
  • Encourage product sales and provide outstanding customer support.
  • Ensure the retail space meets glassybaby standards through regular cleaning, inventory checks, and restocking.
  • Accurately package glassybaby items for customers.
  • Deliver exceptional customer service both in-person and over the phone through effective communication and a friendly demeanor.
  • Utilize point-of-sale software with a focus on accuracy during opening and closing procedures. Troubleshoot any transactional or equipment issues and document unresolved problems for further assistance.
  • Handle product transfers and maintain attractive product displays.
  • Collect customer information during transactions for follow-up and marketing purposes.
  • Ensure glassybaby products are always available for customer viewing during operational hours.
  • Build customer relationships by sharing stories, encouraging email sign-ups, and participating in community initiatives to enhance brand awareness and drive sales.
  • Communicate the charitable contributions of glassybaby, including the $3 donation from each sale to the glassybaby foundation.
  • Share information about monthly and quarterly partners and community grants.
  • Act as a knowledgeable and approachable representative of glassybaby.
  • Ensure customers leave with a positive impression of the brand and products.
  • Inform customers about the glass-blowing process and current creations.
  • Maintain a clean and inviting hot shop area for customer observation.
  • Collaborate with the store manager and fellow associates regarding customer inquiries.
  • Assist with inventory management, including exchanges and monthly counts as needed.
  • Perform additional tasks as assigned.

Qualifications:

  • Ability to work proactively as a supportive team member, maintaining a positive attitude.
  • Familiarity with glassybaby products and their production methods.
  • Strong organizational skills with a keen attention to detail.
  • Professional and clear verbal communication abilities.
  • Self-motivated and capable of working independently.
  • Exemplary work ethic and punctuality.
  • Critical thinking and problem-solving skills.
  • Ability to handle challenging situations with professionalism and respect.
  • Basic proficiency in Microsoft Office applications.
  • Familiarity with operating mobile devices and email communication.
  • Experience with NetSuite and Shopify is preferred.

Physical Requirements:

  • Ability to lift up to 35 pounds regularly and occasionally up to 50 pounds.
  • Frequent standing and walking required.
  • Ability to work in varying weather conditions.
  • Effective communication skills, including speaking and hearing.
  • Visual acuity for close and distant vision, as well as depth perception.
  • Ability to work in a moderately noisy environment.
  • Frequent use of hands for handling and reaching.

This is a part-time position.