Food Service Supervisor

2 weeks ago


US Air Force Academy Exchange Full time

Job Summary

As a Food Service Supervisor at the Exchange, you will be responsible for supervising a shift operation in a food activity operation. This role requires a friendly and passionate individual who is focused on delivering a personalized customer experience.

Key Responsibilities

  • Supervise the preparation and sale of food items during an assigned shift.
  • Receive, verify, and check the quality of food/supply items.
  • Estimate and order food/supplies as required.
  • Greets each customer upon contact and assists them by listening to their needs, offering suggestions, and thanking them for their business.
  • Resolve customer complaints at the lowest level and inform management of barriers to meeting the optimal customer experience.
  • Prepare, maintain, and process accounting and facility operational reports.
  • Participate in the establishment and achievement of service and sale goals for the food operation.
  • Ensure optimum stock availability by supervising or participating in periodic stock counts and inventory updates.
  • Maintain/controls personnel cost and productivity standards.
  • Perform the duties of subordinate associates as required by workload.
  • Open and/or close the facility in accordance with published policies/regulations.
  • Ensure the security of cash, fixed assets, and inventory and comply with fire, safety, sanitation, and security regulations.
  • Initiate work orders for repair and maintenance.
  • Supervise assigned associates, establish work schedules, assign and distribute work, counsel, prepare performance reviews, approve/disapprove leave slips, train associates, recommend actions, and perform other supervisory functions.
  • Responsible for enforcing all name brand fast food (NBFF) and Exchange standards.
  • Must complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire.
  • Keep abreast of, actively support, and as required, implement the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange.
  • Perform other duties as assigned.

Requirements

  • Six months of restaurant or related food service operations experience.
  • Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).
  • 12:00 PM - 8:30 PM work schedule.
  • $21.41 - $24.99 salary range.

Benefits

The Exchange offers a comprehensive benefits package, including health and dental insurance, flexible spending accounts, health savings accounts, health reimbursement arrangements, short-term and long-term disability, basic associate life insurance, supplemental associate life insurance, personal accident insurance, dependent life insurance, and long-term care.

Retirement

The Exchange offers a traditional pension plan and a 401(k) retirement savings plan.



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