Food Service Supervisor
2 weeks ago
Job Summary
As a Food Service Supervisor at the Exchange, you will be responsible for supervising a shift operation in a food activity operation. This role requires a friendly and passionate individual who is focused on delivering a personalized customer experience.
Key Responsibilities
- Supervise the preparation and sale of food items during an assigned shift.
- Receive, verify, and check the quality of food/supply items.
- Estimate and order food/supplies as required.
- Greets each customer upon contact and assists them by listening to their needs, offering suggestions, and thanking them for their business.
- Resolve customer complaints at the lowest level and inform management of barriers to meeting the optimal customer experience.
- Prepare, maintain, and process accounting and facility operational reports.
- Participate in the establishment and achievement of service and sale goals for the food operation.
- Ensure optimum stock availability by supervising or participating in periodic stock counts and inventory updates.
- Maintain/controls personnel cost and productivity standards.
- Perform the duties of subordinate associates as required by workload.
- Open and/or close the facility in accordance with published policies/regulations.
- Ensure the security of cash, fixed assets, and inventory and comply with fire, safety, sanitation, and security regulations.
- Initiate work orders for repair and maintenance.
- Supervise assigned associates, establish work schedules, assign and distribute work, counsel, prepare performance reviews, approve/disapprove leave slips, train associates, recommend actions, and perform other supervisory functions.
- Responsible for enforcing all name brand fast food (NBFF) and Exchange standards.
- Must complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire.
- Keep abreast of, actively support, and as required, implement the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange.
- Perform other duties as assigned.
Requirements
- Six months of restaurant or related food service operations experience.
- Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).
- 12:00 PM - 8:30 PM work schedule.
- $21.41 - $24.99 salary range.
Benefits
The Exchange offers a comprehensive benefits package, including health and dental insurance, flexible spending accounts, health savings accounts, health reimbursement arrangements, short-term and long-term disability, basic associate life insurance, supplemental associate life insurance, personal accident insurance, dependent life insurance, and long-term care.
Retirement
The Exchange offers a traditional pension plan and a 401(k) retirement savings plan.
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