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Night Auditor
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Night Auditor
2 weeks ago
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Night Auditor
2 months ago
At Texas A&M Hotel and Conference Center, we pride ourselves on creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Job DescriptionThe Night Audit Agent is responsible for providing exceptional customer service, accurately balancing and auditing hotel revenue, and ensuring seamless guest experiences. This role requires a confident and mature professional able to resolve problems independently, with excellent communication skills and a positive attitude.
Key Responsibilities- Check guests in, ensure proper credit is received, and accurate information is established.
- Provide exceptional customer service with smiles and empathy.
- Thoroughly complete all guest transactions.
- Promote and sell special hotel programs.
- Interact with fellow team members professionally, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and hotel policies.
- Maintain house bank and handle cash.
- Communicate all pertinent information to the Front Office Managers and Supervisors.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Balance and audit hotel revenue accuracy, cashiers reports, guest, and house accounts.
- Assist in the preparation of all reports relevant to daily revenue.
- High school graduate or equivalent.
- Two years of college education preferred.
- Two years experience in a service industry, preferably in the hospitality industry.
- Excellent communication skills.
- Confident and mature professional able to resolve and de-escalate problems independently.
- Computer literate.
- Pleasant telephone demeanor.
- Levelheaded, patient, even tempered demeanor.
- Positive and outgoing personality.
- Cash handling experience preferred.
- Overnight shift experience preferred.
The compensation for this position is $14.00/Hr. - $15.00/Hr. based on qualifications and experience.
Work ScheduleThe hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events.
