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Sales Associate

2 months ago

Alexandria, Virginia, United States Marlo Furniture Full time

Job Summary:

Marlo Furniture is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a critical role in delivering an exceptional customer experience, driving sales growth, and contributing to the success of our retail store.

Key Responsibilities:

  • Welcome and engage with all customers, providing personalized service and ensuring a positive shopping experience.
  • Assist customers in selecting home furnishings, providing expert advice and guidance to meet their needs and preferences.
  • Maintain a clean and organized sales floor, ensuring merchandise is properly displayed and easily accessible.
  • Review daily sales orders, process transactions accurately, and maintain a high level of cash handling and reconciliation skills.
  • Assist with pricing, tagging, promotions, and organization of the sales floor, ensuring a seamless shopping experience for customers.
  • Follow our sales and service processes, including the UP system, to ensure efficient and effective sales and customer service.
  • Stay up-to-date on product knowledge, policies, and procedures, and provide accurate information to customers.
  • Follow up with customers throughout the sales process, providing timely updates on merchandise availability and delivery.
  • Generate self-traffic through proactive sales and service efforts, including cold calls, contact lists, and unset invoices.
  • Attend required meetings and training sessions to stay informed and aligned with company goals and objectives.
  • Adhere to company policies and procedures, including attendance and punctuality standards.

Requirements:

  • High School Diploma or equivalent required.
  • Ability to read, analyze, and interpret common publications related to sales and finance, including sales contracts, delivery orders, and other relevant documents.
  • Excellent communication and interpersonal skills, with the ability to respond to customer inquiries and complaints in a professional and courteous manner.
  • Basic math skills, including the ability to calculate figures, discounts, and percentages.

What We Offer:

Marlo Furniture offers a competitive hourly compensation package, plus commission, as well as a range of benefits, including major medical, dental, vision, and a 401(k) plan. We also offer paid time off, company-paid life insurance, and a positive work environment that values teamwork and customer satisfaction.