Smart Security and IoT Technical Support Expert

1 week ago


Dinan, Bretagne, United States Alarm Full time
Key Responsibilities
  • Provide exceptional technical support for authorized dealers, distributors, and customers in the LATAM region using various means to troubleshoot technical concerns and research possible solutions.
  • Develop and/or revise technical support documentation for products and processes, ensuring accurate and up-to-date information.
  • Collaborate with other team members to ensure ongoing improvements in quality and service, monitoring support queues and bringing attention to interactions requiring additional assistance.
  • Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions, acting as a reference point for questions or doubts coming from the support team.


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