Retail Customer Experience Team Lead

4 weeks ago


Key Largo, Florida, United States TJ Maxx Full time
Job Summary

We are seeking a highly skilled and experienced Retail Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an excellent customer experience and leading a team of Associates to ensure prompt, courteous customer service and the promotion of loyalty programs.

Key Responsibilities
  • Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
  • Team Leadership: Lead by example, train, and mentor Associates on front-end principles, and assign registers, support, and respond to POS coverage needs.
  • Communication: Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
  • Adaptability: Respond appropriately to changes in direction or unexpected situations, and prioritize tasks as needed.
  • Training and Development: Partner with Management on Associate training needs to increase effectiveness, and ensure adherence to all labor laws, policies, and procedures.
Requirements
  • Availability: Available to work a flexible schedule, including nights and weekends.
  • Experience: 1 year retail experience and 6 months of leadership experience.
  • Skills: Strong understanding of merchandising techniques, capable of multi-tasking, strong communication and organizational skills, and a team player with a strong work ethic.
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At TJ Maxx, we value diversity and inclusion, and we are an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.



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