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Product Specialist

2 months ago

Wadsworth, Ohio, United States Enthusiast Auto Holdings Full time
Product Specialist Job Description

Evannex is seeking a highly motivated and detail-oriented Product Specialist to join our team in Northeast Ohio. As a Product Specialist, you will be responsible for maintaining our existing product catalog, ideating and onboarding new products and brands, and providing product support to our customer-facing teams.

Key Responsibilities:
  • Partner with Sales and Marketing teams to ensure a best-in-class product offering based on customer feedback.
  • Attractively merchandise products on our customer-facing websites with category locations and vehicle fitments.
  • Write product detail page descriptive copy that is informative and engaging.
  • Coordinate and execute product uploads or updates across the catalog.
  • Review and optimize product pricing to align with pricing strategy by product type.
  • Participate in the development and support of new products for Evannex.
  • Ensure accurate forecasting for projected volume and partner with Sourcing and Purchasing to ensure we have the appropriate items in stock.
  • Analyze and act on feedback from Sales/Customer Service, email marketing, and social media interactions to improve our customer experience.
Requirements:
  • Prior experience with Tesla or EV is preferred.
  • Upbeat, cheerful, positive personality that is customer-focused.
  • Previous experience in an ecommerce environment is preferred.
  • 1-2 years of proven experience in customer service and/or sales with the ability to troubleshoot and successfully resolve customer issues.
  • Excellent communication skills, with the ability to interact effectively with both customers and internal stakeholders.
  • High school diploma or equivalent; additional education or certifications in customer service or product support is a plus.
  • Professional phone etiquette and written communication skills.
  • Strong organizational skills and attention to detail.
  • Skilled at computer and data entry skills.
  • Ability to work independently as well as part of a team.